Accelerating NG9‑1‑1 Across Canada: How Allerium Is Supporting Public Safety Modernization
By Aaron King
Senior Vice President and General Manager, Agency Solutions
Allerium has a long-standing track record of delivering mission-critical call-handling solutions for public safety. Over the past two years, the pace and scale of our NG9‑1‑1 migrations across Canada have accelerated, resulting in a structured deployment approach that spans both urban and regional PSAPs.
A National Effort Backed by Strong Leadership
The Canadian Radio-television and Telecommunications Commission (CRTC) has played a pivotal role in enabling this progress. By setting clear timelines, aligning with global standards, fostering cross-sector collaboration, and creating the conditions for innovation, they’ve helped pave the way for modernization.
These migrations demonstrate how modern NG9‑1‑1 platforms enable faster, more accurate responses, greater system resilience, and multimedia capabilities that directly enhance outcomes for both communities and first responders.
From Proof Point to National Rollout
Our NG9‑1‑1 journey began with the successful migration of Strathcona County in Alberta – which was the first PSAP in Canada to transition to NG9-1-1. That project validated the technical and operational model needed to integrate call-handling systems with regional ESInets. It also laid the foundation for a repeatable playbook – coordinating with ESInet operators, aligning procurement timelines, training telecommunicators, and validating location and situational awareness capabilities in live environments.
Since then, we’ve supported dozens of system migrations including the first province-wide deployment in Saskatchewan. Most recently, we’ve deployed NG9‑1‑1 for several fire and police services in Ontario – including Guelph Fire, Brantford Police, South Simcoe Police, and Stratford Police – as well as the RCMP in St. Albert, Alberta. These projects reflect a consistent pattern: close collaboration with local agencies and network providers, rigorous testing, and focused operational readiness that shortens timelines and minimizes risk.
Trusted Partnerships Across Canada
We work with exceptional ESInet partners from coast to coast, including Telus, SaskTel, and Bell. Allerium is proud to be the first call-handling equipment (CHE) provider to successfully migrate onto all three ESInet platforms – a milestone that showcases our technical versatility and collaborative approach. These partnerships are built on trust and adaptability, qualities that public safety agencies rely on during complex transitions. This national footprint has allowed us to refine integration patterns and deliver a consistent experience for PSAPs, regardless of size or location.
How Allerium Enables Successful Migrations
Our approach combines proven call-handling expertise with deep systems integration and a commitment to partnership. We deliver end-to-end support – from technical integration with ESInet providers to operational readiness, telecommunicator training, and post-cutover monitoring.
Operational readiness is central to every deployment. We run comprehensive factory acceptance testing, staged failover exercises, and hands-on training so telecommunicators are confident with new interfaces and workflows from day one.
Beyond deployments, we contribute to the broader public safety conversation by sharing best practices and helping agencies anticipate operational and funding considerations. Our focus is not just on delivering technology – but on ensuring it’s adopted in ways that maximize safety, efficiency, and long-term resilience.
Looking Ahead
Canada’s migration to NG9‑1‑1 is a national effort with growing momentum. Allerium will continue applying its proven playbook to accelerate cutovers while maintaining rigorous testing and readiness. As more PSAPs transition, the result will be a more resilient, capable, and future-ready emergency communications ecosystem.
We also see opportunities to extend NG9‑1‑1 benefits through AI, multimedia communications, mobile apps, and regional data exchanges that improve multi-agency coordination. Agencies that adopt NG9‑1‑1 now will be better positioned to leverage emerging capabilities – real-time telemetry, richer incident data, and advanced analytics – that further improve outcomes.
We’re proud of our Canadian roots and proud to support public safety agencies across the country – when every connection counts.