Connected with Eric Guerrero: From Calls to Data — The Next Shift in Public Safety

By Andrew Rotheram
Vice President of Marketing, Allerium

Welcome back to Connected, Allerium’s podcast series exploring the people and ideas shaping the future of public safety and mission-critical communications.

In this episode, I sit down with Eric Guerrero, who leads Allerium’s Emergency Routing Services business. But Eric’s story doesn’t start in technology, it starts in the field, as a firefighter and dispatcher in Boulder County, Colorado.

That perspective shapes how he sees the industry today.

Public safety has spent decades solving for one thing: the call. Connecting it, routing it, locating it, and making it more reliable. That work isn’t done, but something new is starting to take shape.

As networks evolve and more data becomes available—from devices, vehicles, and infrastructure—the focus is beginning to shift. Not away from the call, but beyond it.

The next phase is about how information moves alongside the call. Faster. More seamlessly. In a way that gives telecommunicators and responders the context they need, when they need it.

In this episode, Eric shares his perspective on how that shift is unfolding—and what it means for agencies, technology, and the people on the front lines.

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Audio version available: Here

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