AI will transform public safety, but not every application is ready for mission-critical use. As agencies begin testing what comes next, they need to consider the problem AI is solving, the role people should play, what happens to their data and how responsible adoption can strengthen the public’s trust.
Recorded live from NENA 2026, Andrew Rotheram is joined by Jeff Robertson and Eric Guerrero to discuss one year of the Allerium brand, the launch of Mira and Coral, and the momentum shaping the future of emergency communications.
Millions of visitors. Multiple countries. Different devices, languages, and emergency calling expectations. What does it take to ensure emergency communications systems are ready? Eric Guerrero examines the challenges and opportunities facing public safety ahead of one of the world’s largest events.
Modern call handling is about more than features. As 9-1-1 becomes increasingly data-driven, ECCs are prioritizing platforms built on strong operational foundations that can evolve over time without forcing disruptive change.
Modernizing call handling does not need to be a high-risk cutover. This post explores how ECCs can take a more controlled, staged approach to modernization with Allerium Mira while maintaining operational continuity.
In this episode of Connected, Eric Guerrero shares his perspective on how public safety is evolving—from a focus on calls to a future shaped by data, coordination, and real-time information.
Answering the call is only the beginning. Today’s ECCs need to understand what’s happening—quickly and clearly. Learn why transcription, translation, and data are no longer “nice to have,” but essential tools for modern emergency response.
When call handling and the network operate separately, complexity grows. Allerium Mira brings them together—unlocking smarter routing, stronger resilience, and better visibility.
Welcome back to Connected. In this episode, I’m joined by Anirban Chakraborty, Senior Vice President and General Manager of Allerium’s Mobile Network Solutions business.